March 23, 2020

COVID-19 Response

UPDATE 26th March 2020

Since we closed on the 23rd March 2020 due to the COVID-19 outbreak we have been contacting our guests whose bookings we have cancelled. Currently all bookings between now and the 6th May 2020 have been cancelled.

We are monitoring government announcements daily and planning for when we re-open in the future.

Currently we have suspended all new bookings until September 2020. Booking for 2021 is reserved for current guests who have a 2020 booking and wish to transfer their booking and deposit to next year.

We will be reviewing our booking system weekly and aim to contact our guests at least 4 weeks in advance should their holiday with us be cancelled. We will be contacting our guests by email in the first instance and also by telephone if no email address is available. If we have not heard from our guests to rebook and transfer their deposit to a new booking we will be contacting our guests by phone to facilitate this transfer.

We apologise but due to the unprecedented times we have had to suspend our cancellation policy terms. If you have paid in full or paid a deposit then this money can be used at any time in the future once we reopen. To rebook please email or call us and quote the booking reference from your original confirmation and we will ensure the money paid will be credited to your future booking. Where bookings are transferred to 2021, we aim to hold our 2020 prices for you.

We will be reviewing the bookings from the 7th to 15th May 2020 on the week beginning the 6th April 2020 when the office is due to be re-opened, staff dependent.

THE OFFICE WILL BE CLOSED FROM FRIDAY 27TH 2020 AT 2PM UNTIL MONDAY 6TH APRIL 2020 9AM.

If you require confirmation of cancellation for claiming against your holiday insurance please contact us by email or letter.

23rd March 2020

The site is now closed due to the coronavirus outbreak.

As a family run park we have always put the safety and security of our guests and staff at the heart of what we do. We have made the decision today to close the park until further notice. We know how disappointing this will be for our guests who have booked to stay with us during this time, but every decision we make we do to ensure the safety and security of our guests and staff.

We have a responsibility to our guests, staff, the local community and the public services, and must close.

Due to the unprecedented circumstances we have suspended our cancellation policy terms, which are designed for use during normal business operations; we are unable to offer refunds. We would suggest that you contact your travel insurance provider. If you have paid in full or paid a deposit then this money can be used at any time in the future once we reopen. When you are rebooking, please email or call us and quote the booking reference from your original confirmation and we will ensure the money paid will be credited to your future booking. Where bookings are transferred to 2021, we aim to hold our 2020 prices for you.

We are extremely sorry for any inconvenience this has caused you and your family and we really appreciate your understanding. We do not know when we will re-open due to the current global crisis. Information will be updated on our website the moment there are any changes in circumstances.

We wish you and your loved ones well during these unprecedented times and look forward to welcoming you in the future.