January 20, 2016

General Terms and Conditions of Booking – Caravan Holiday Homes


Terms and conditions

IMPORTANT – Please read our terms carefully as they make up your agreement with us, together with your booking confirmation and the information on our website.

1. Booking and Payment

  • Bookings for holidays are welcome from families and couples. Out of season we can book legitimate groups (see club rallies section).
  • Bookings for caravan holiday homes can only be accepted from persons over 21 years of age.
  • By paying the deposit, you acknowledge that you agree to the Terms and Conditions of Caerfai Bay Caravan & Tent Park on behalf of the total party intending to occupy the caravan holiday home.
  • Reservations by phone or online booking will be held as provisional bookings for 10 days or until a deposit of £50 per week is received, alongside £50 returnable key/cleaning deposit (eg £100 deposit required for one week stay). Provisional bookings which have not been confirmed with a deposit after 10 days will be removed from the booking system.
  • The balance for caravan holiday homes hire is due 6 weeks before arrival. A reminder will be emailed to your registered email address one week before the balance due date and we reserve the right to cancel the booking if the balance is not paid by the due date. Deposit and balance of payment may be made by debit card over the phone/online booking or by cheque.
  • Bookings received less than six weeks in advance of arrival will require payment to be sent in full with the cleaning deposit of £50.
  • The cleaning/key deposit is returned within 2 weeks after your departure providing the caravan has been left in a satisfactory condition by 10a.m. on the morning of departure. Part/all of the deposit will be retained if extra cleaning is required and/or damage incurred. Where property has been left in the caravan and returned by post, some of the deposit will be used to cover these costs.

Waiting list – For fully booked dates customers can be added to a waiting list and any vacancies will be notified by telephone or email, with sites allocated to the first paying respondent.

2. Cancellation – Caravan Holiday Home

If you need to cancel your caravan holiday home booking 6 weeks or more before your arrival date we will refund your deposit less a £6 administration fee. Your cleaning deposit will be refunded in full.

If you need to cancel your caravan holiday 6 weeks or less before your arrival date and we are able to re-let your holiday for the dates you have booked, we will refund your cleaning deposit and balance less a £6 administration fee. Balance will be refunded at the point when fees for the new booking have been received.

Where the weekly rate has been reduced to re-let the caravan holiday, the outstanding difference between the reduced rate and original cost is liable to be paid by the individual who had cancelled the caravan holiday. This differential amount will be deducted from the refund balance. The amount refunded in this circumstance will be the reduced re-let value minus a £6 administration fee and full refund of the cleaning deposit.

If you need to cancel your caravan holiday 6 weeks or less before your arrival date and we are unable to re-let your holiday for the dates you have booked, the weekly balance paid is non-refundable. The cleaning deposit will be refunded in full.

If you are concerned about the prospect of cancelling, please take out holiday insurance. Bookings are not transferable to another family without our prior agreement.

3. Arrival and Departure

Caravan Holiday Home Arrival: 4pm onwards on the day; Departure: 10am on the Day

On arrival you must check in at the park office where you will be asked to confirm your occupancy details, collect your keys and where possible personally shown to your caravan holiday home.

If you anticipate an arrival later than 5.30pm in high season (school summer holidays) or 4.30pm in low season please contact the office on the day to check arrangements.

On departure please return keys to the Park office by 10am. If leaving early please notify a member of staff or if departing out of hours please lock the caravan and leave the keys in the site post box next to the Park office door.

4. Responsibilities

The person who makes the booking is responsible for ensuring compliance with the rules and booking conditions by all members of his or her party, including any visitors, pets or children. Please familiarise all of your party with the site rules and regulations

You are responsible for the caravan holiday home during your stay and it should be left in a clean and tidy condition at the end of your holiday. All furniture & equipment in or on the caravan holiday home should be left in the same state as at the commencement of the holiday. If beds are made for you, please remove linen and place in laundry bag provided. Any damage or breakages will be charged and must be reported to the proprietors prior to departure. No attempt should be made to repair or replace items.

Under no circumstances should the soft furniture (including blankets) be moved outside the caravan holiday home.

One dog is permitted in our dog friendly caravans. Please remember to bring your dogs sleeping basket and appropriate bedding/blankets. Dogs are not permitted in the bedrooms of the caravans and should be kept of the seats.

The proprietors reserve the right to reasonable access of the property at any time for emergency maintenance etc.

If there are any omissions in the inventory, any problems with equipment in the caravan or other park facilities, please report them to the office immediately. Out of hours, messages can be left in the office post box or you can use the emergency telephone number displayed in the office window.

Consideration for Others -This is a peaceful, quiet family park. Radios, stereos or other sound systems are permitted though we request visitors to be considerate to others and keep the volume low. From 10pm to 8am the park must be quiet and voices must be lowered.

Children – Parents are to be responsible for their children at all times whilst on the park. An adult should accompany children under 7 years to the toilet and under 11 years accompanied to the showers. Please respect each holiday homes’ area, and make sure your children do not disturb neighbouring pitches. Visitors are asked to respect the integrity of the boundary hedges and not to climb over them or remove stones. As quiet time is from 10pm you are responsible for reminding your accompanying children of this and you must ensure they return to your accommodation at this time.

Vehicles and cycles – All vehicles must register with park office staff and only one car is permitted per caravan holiday home. All other vehicles must park in designated parking areas and display a ticket issued at the Park office. Motor vehicles and bicycles on site should, at all times, be used with due regard to the safety of others and their speed should not exceed walking pace (5mph). Foot pedalled cycles and scooters can be used (no skateboards), but are not allowed on the grass or on the ‘tarmaced’ area around the toilet blocks, communal areas and especially at the entrance of the Park and the road leading to the Park office. No cycling is permitted on site between the hours of dusk and dawn. Motorised mobility scooters are allowed on site, but children’s motorised scooters or skateboards are not. Some of the park is sloping, and cars should be parked across the slope for safety reasons.

Smoking Policy – All buildings in the park, hire tents, and hired static vans are strictly NO SMOKING. If you smoke, do it outside and dispose of your cigarette extinguished ends in the bins provided.

Restricted activities – Skate boards and roller skates are not allowed. Guns, air guns, catapults and kites are not permitted on the park. Visitors may not use metal detectors on the park. No hard ball games

Your pitch – Stones, seashells and tent pegs are extremely dangerous if hit by grass cutting equipment. Please take care when clearing your pitch, and also keep children well away from grass cutting machinery whilst in use or stationary.

Visitors – Please ask your visitors to make themselves known at reception when arriving at the site. Visitors cannot park next to caravans and must leave their car either next to the park office or in the car park outside of the park. Please note dogs in visitors cars are not allowed in the camping fields during high season (dogs are banned in the camping fields during this time)

Zero tolerance to drugs – Any person found using illegal substances on the park will be asked to leave and the police will be contacted.

5. Customer comments/complaints

Should you experience any problems or have any queries during your stay, our staff will be pleased to be of assistance. We always welcome your comments and suggestions on any aspect of the parks operation.

6. Liabilities

If for any reason beyond our control, for example fire damage, the holiday home/emplacement is not available on the date booked, all monies will be refunded in full and we will not be liable for any further claims.
This is a family park. The proprietors reserve the right to cancel any booking, refuse admission or terminate the occupation of any accommodation without compensation when in their opinion, any of the conditions of booking or park rules are not observed or when the conduct of any visitor is considered unacceptable or unreasonable. We reserve the right to amend our terms and conditions at any time, without prior notice.